Online reputation management built on real customer trust
Before calling you, most customers read your reviews and search your name. We help you earn more genuine reviews, respond well to every type of feedback and present an accurate, positive picture of your business.
What is online reputation management?
Online reputation management (ORM) is the process of monitoring, influencing and improving how a business is perceived online — through reviews, ratings, search results, social media conversations and mentions on other websites.
Good ORM is not about hiding criticism. It is about delivering experiences worth reviewing, making it easy for satisfied customers to share feedback, responding professionally to problems and ensuring accurate information appears when people search for you.
What we do
Review generation
Simple, compliant systems — QR codes, links, follow-up messages — to ask real customers for reviews.
Response management
Professional, on-brand responses to positive and negative reviews on Google and other platforms.
Monitoring
Alerts for new reviews and brand mentions across Google, social media and key directories.
Policy-violating content
Flagging reviews that violate platform policies, such as spam or conflicts of interest, for platform review.
Search results
Strengthening accurate, positive results for your brand name through profiles and content.
Crisis guidance
A calm, practical plan when a complaint or post spreads quickly.
What we will not do
We do not post fake reviews, pay for reviews, offer incentives in exchange for positive ratings, create fake profiles or attempt to silence genuine customers. These practices violate platform policies and consumer protection rules in India, and they put your business at greater risk when discovered.
Reputation management FAQs
30 answers from our team. Still have a question? Talk to us or message us on WhatsApp — consultation is always free.
Can you delete negative Google reviews?
No one except Google can remove a Google review, and Google removes reviews only when they violate its policies. We can flag such reviews and help you respond constructively to genuine criticism.
How do I get more Google reviews?
Ask consistently at the right moment, make it easy with a direct link or QR code, and follow up politely. We set up a system tailored to your customer journey.
Should I reply to negative reviews?
Yes. A calm, helpful reply shows prospective customers that you take feedback seriously. Avoid arguing publicly; offer to resolve the issue privately.
Can I offer discounts for reviews?
Offering incentives for reviews is against Google’s policies. You can ask for honest feedback but should not reward it.
How long does it take to improve a rating?
It depends on review volume. Businesses that consistently request reviews from satisfied customers usually see improvement within a few months.
What if someone posts false information about my business?
We document the content, report it through the platform’s processes and, where appropriate, recommend you seek legal advice.
What is online reputation management?
Online reputation management is monitoring and improving how your business is perceived online — through reviews, ratings, search results, social media and mentions.
Why are Google reviews important?
Reviews influence local rankings and customer decisions. Most people read reviews before choosing a business.
Do you offer reputation management outside India?
Yes. We support clients in the UK, USA, Canada, Australia, New Zealand and the Gulf at the same pricing as in India.
How do you get more genuine reviews?
We set up review request systems using links, QR codes and follow-up messages at the right moment in the customer journey.
How should I reply to a negative review?
Thank the reviewer, acknowledge the concern, avoid arguing and offer to resolve it privately. We provide templates and guidance.
Can you monitor brand mentions?
Yes. We monitor reviews and mentions across Google, social media and key directories.
What review platforms matter?
Google is most important for most businesses, followed by Facebook, industry platforms, Justdial, TripAdvisor for hospitality and Practo for healthcare.
Can you push down negative search results?
We strengthen accurate, positive results by optimizing your profiles and publishing helpful content; we cannot delete legitimate content.
What is a reputation crisis plan?
A prepared approach for responding to viral complaints or negative coverage — who responds, what is said and how quickly.
Do you manage reviews for multiple branches?
Yes, with branch-level monitoring and responses.
How long does it take to improve my rating?
With consistent review requests from satisfied customers, improvement is usually visible within a few months.
Can I respond to reviews in Malayalam?
Yes. Replying in the reviewer’s language is a thoughtful touch.
Do reviews affect AI recommendations?
Reputation signals such as reviews are commonly used by AI and local search systems to judge trustworthiness.
Can you report fake reviews?
Yes. We flag reviews that violate platform policies, such as spam or competitor attacks, for platform review.
Is reputation management only for big brands?
No. Small local businesses benefit greatly because a few reviews can strongly influence choices.
How much does reputation management cost?
It depends on the number of locations and platforms; consultation is free and we provide a written quotation.
Do you share reports?
Yes. Reports show review volume, ratings, responses and sentiment trends.
How many businesses trust LA DIGITS?
We manage more than 600 clients at a time.
How do I start?
Book a free consultation through our quotation form.
Can a bad review hurt my business?
A single bad review rarely does lasting harm if you respond well and have many genuine positive reviews. Patterns of complaints, however, need attention.
Should I ask every customer for a review?
Ask every satisfied customer at the right moment. Consistency builds a steady stream of fresh reviews.
Do you write reviews for businesses?
No. Writing or buying reviews violates platform policies. We only help you collect genuine feedback.
Can you manage reviews on TripAdvisor or Practo?
Yes. We monitor and respond on industry platforms relevant to your business.
What tools do you use for monitoring?
We use platform notifications, Google Business Profile tools and reputation monitoring software where appropriate.
Protect and strengthen your reputation
Get a free review of your ratings, reviews and branded search results.