Email and WhatsApp marketing that keeps customers coming back
Your existing customers and enquiries are your most valuable audience. We set up permission-based email and WhatsApp communication that nurtures leads, announces offers and drives repeat business.
Why email and WhatsApp still matter
Email and WhatsApp marketing are direct, permission-based channels that let a business communicate with people who have chosen to hear from it — without depending on social media algorithms or paying for every impression.
WhatsApp is how many customers in Kerala prefer to communicate, while email remains strong for detailed information, B2B communication and e-commerce. Used respectfully, both channels deliver excellent returns.
Email or WhatsApp?
Email marketing
- Newsletters, product updates, offers
- Automated welcome and follow-up sequences
- Abandoned cart and order emails
- Detailed content and B2B communication
- Low cost per message
WhatsApp marketing
- Personal, conversational communication
- WhatsApp Business catalogue and quick replies
- Approved template messages via WhatsApp Business API
- Click-to-WhatsApp ads and chat automation
- Very high open rates when used respectfully
What we set up and manage
- Email platform setup and domain authentication (SPF, DKIM, DMARC)
- Newsletter design and templates
- Welcome, follow-up and re-engagement automations
- WhatsApp Business profile, catalogue and quick replies
- WhatsApp Business API onboarding through approved providers
- Message templates and approvals
- Audience segmentation and opt-in forms
- Campaign calendars and copywriting
- Chatbot flows for common questions
- Performance reporting
Permission and good practice
We only send messages to people who have agreed to hear from you, include clear opt-out options and follow platform policies, including WhatsApp’s Business and Commerce policies. Bulk messaging to purchased lists damages your reputation, can get numbers banned and may breach privacy laws. We help you grow your list the right way, through website forms, in-store sign-ups, ads and customer interactions.
Email and WhatsApp marketing FAQs
30 answers from our team. Still have a question? Talk to us or message us on WhatsApp — consultation is always free.
Can you send bulk WhatsApp messages?
We use the official WhatsApp Business Platform through approved providers to send approved template messages to customers who have opted in. We do not use unofficial bulk-sending tools, which risk number bans.
What is the WhatsApp Business API?
It is Meta’s platform for businesses to send and receive WhatsApp messages at scale, with multiple agents, automation and integrations. It requires a verified business and an approved provider.
Is there a cost per WhatsApp message?
Yes. Meta charges for certain conversations or messages based on category and country, and providers may add platform fees. We explain costs before setup.
Which email tools do you use?
We work with reputable platforms such as Mailchimp, Brevo, Zoho Campaigns and others, choosing based on your needs and budget.
Why do my emails go to spam?
Common causes include missing domain authentication, poor list quality, spammy content or sudden sending spikes. We fix authentication and follow deliverability best practices.
Can you automate follow-ups for website enquiries?
Yes. We can send instant acknowledgements and follow-up sequences by email and WhatsApp when someone submits a form.
How often should we send newsletters?
Monthly is a good starting point for most businesses; e-commerce brands may send more often. Relevance matters more than frequency.
Can WhatsApp marketing integrate with our CRM?
Yes. Through the API and integration tools, conversations and leads can sync with many CRM systems.
Is WhatsApp marketing legal?
Yes, when you message people who have opted in and follow WhatsApp’s Business and Commerce policies through official tools.
What is the difference between WhatsApp Business App and API?
The free Business App suits small teams with manual messaging. The API supports multiple agents, automation, integrations and approved template messages at scale.
Can WhatsApp campaigns reach clients in the Gulf?
Yes. WhatsApp is widely used in the UAE, Qatar, Saudi Arabia and Oman, and we run opt-in campaigns for these markets.
Do you offer email marketing for international clients?
Yes. We serve clients in the UK, USA, Canada, Australia, New Zealand and the Gulf at the same pricing.
How do I build an email list?
Through website sign-up forms, lead magnets, checkout opt-ins, events and in-store sign-ups — always with consent.
What is email automation?
Automated emails triggered by actions, such as a welcome series, abandoned cart reminders or follow-ups after an enquiry.
What open rates should I expect?
Open rates vary by industry and list quality. We focus on improving engagement through relevance, segmentation and good timing.
What is SPF, DKIM and DMARC?
Email authentication standards that prove your emails are genuinely from your domain, improving deliverability.
Can you design email newsletters?
Yes. We design mobile-friendly templates in your brand style.
What is a WhatsApp chatbot?
An automated flow that answers common questions, collects details or routes chats to your team.
Can I send WhatsApp messages to customers who have not opted in?
No. Messaging without consent violates WhatsApp policies and can get your number restricted.
How often should I send WhatsApp promotions?
Sparingly and only when valuable — too many messages lead to blocks and opt-outs.
Can WhatsApp integrate with my website?
Yes. We add chat buttons with pre-filled messages and can connect forms to WhatsApp notifications.
What is segmentation?
Dividing your audience into groups based on interests, location or behaviour so messages are more relevant.
Can email marketing drive e-commerce sales?
Yes. Welcome series, product launches and abandoned cart emails are effective revenue drivers.
How do you measure email and WhatsApp success?
Delivery, open and click rates, replies, conversions, revenue and unsubscribe rates.
Do you write the messages?
Yes. Our copywriters write concise, on-brand messages in English and Malayalam.
How much do email and WhatsApp marketing cost?
Pricing depends on platform costs, volume and management needs; consultation is free and quotations are written.
How many clients use LA DIGITS for messaging?
Many of our 600+ active clients use email and WhatsApp marketing for retention and follow-up.
Can you migrate my email list to a new platform?
Yes, while preserving consent records and segments.
Is consultation free?
Yes.
How do I get started?
Request a free consultation via our quotation form.
Make the most of the customers you already have
We will recommend a simple, compliant setup for email and WhatsApp.